منابع مشابه
Impact of Customer Service Practices on Customer Satisfaction and Retention
In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
متن کاملASA Home Customer Service
While there are numerous behavioral and physiological studies of hearing in small birds, there are no studies of hearing in woodpeckers. Woodpeckers are particularly interesting because they exhibit a variety of cranial adaptations that may influence auditory sensitivity. The present study examined auditory sensitivity in small woodpeckers using the cochlear microphonic (measured subdermally an...
متن کاملDesigning Optimal Banking Model Based on Customer Service
Today, businesses need to manage their customer experience to succeed. Therefore, they must first have a clear understanding of the meaning of the customer experience. Customer experience management is a process-focused strategy around the needs of each customer that seeks to find a win-win strategy for both parties. The banking industry that provides financial services to customers requires sp...
متن کاملDSL Provisioning: Redefining "Customer Service"
The case, based on actual experience, describes a nightmare of customer “service” interactions confronted when a Business School professor relocated from one state to another. The bulk of the case focuses on a several week’s long attempt to acquire broadband DSL service from a local phone company, MightyFone. Students are provided with a rich understanding of some of the downsides of reengineer...
متن کاملRationalizing the customer service process
Satisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given accurate understanding of expectations, customer service, which can be regarded as a process that consists of several steps to satisfy customer requirements, should be redesigned to match them. This research intends to...
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ژورنال
عنوان ژورنال: IJASOS- International E-journal of Advances in Social Sciences
سال: 2018
ISSN: 2411-183X
DOI: 10.18769/ijasos.415520